We understand that plans change. This page will guide you through our cancellation process.
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Cancellations made 24 hours or more before the scheduled service time.
Cancellations made less than 24 hours before the scheduled service time.
Our customer service team is available to assist you with cancellations over the phone. We're here to help make the process as smooth as possible.
Find your local support numberThe fastest way to cancel your booking is through your online account. Follow these simple steps:
Access your AstuteInfo dashboard using your email and password
Find and select the booking you wish to cancel from your list of scheduled services
Click the cancellation button and confirm your decision to complete the process
If you prefer, you can submit your cancellation request using the form below.